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Was the call scheduler pleasant & courteous? 12345
Was the service technician pleasant and courteous? 12345
Did the service technician arrive on time? YesNo
If not did he call you? YesNo
Did the service technician explain the problem? YesNo
Did the service technician repair your system? YesNo
If your repair required a second visit did the service technician give you a return date? YesNo
Did the service technician explain how to save 15% on your service call? YesNo
Did the service technician explain our no overtime program? YesNo
Did the service technician explain your warranty? YesNo
Would you recommend us? YesNo
Overall satisfaction with the service call 12345
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